A friend at AOL once told me “the numbers are the numbers.” His point was that you can’t try to explain away the basic facts of how a person or system is performing. As leaders, we have to remember that is the quantitative improvements to an IT organization that really tell our story.
Our biggest claim to fame can’t be that we produced “guiding principles” that nobody read, or was instrumental in getting bagels delivered on Thursdays, or was a good guy who could talk sports. It has to be that you measured where you were when you took the job and you have quantifiable measurements of how through your leadership, things got better.
Like my buddy said to me about ten years ago, “the numbers are the numbers.”
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