Common Characteristics of High Performing IT Organizations

• High service levels and availability
• High throughput of effective change
• Higher investment early in the IT lifecycle
• Early and consistent process integration between IT operations and IT security
• Posture of compliance
• Collaborative working relationships between functions
• Low amounts of unplanned work
• Server to system administrator ratio greater than 100:1

source: The Visible Ops Handbook, Implementing ITIL in 4 Practical and auditable Steps